Mike works in the Innovation Lab, Advanced Concepts and Technology, leading cross-disciplinary research teams for Pitney Bowes. Pitney Bowes is a mailstream and document management company that is interested in how mail can lead to better ways of working. Mike brings design thinking capabilities to strategic planning and business concept illustration activities, by working with the executive leadership of the corporation, and charting design as well as innovation strategies. He has led user research efforts into topics of e-commerce, shipping for small business (in the US and the UK) as well as studies into document management and medication adherence in healthcare contexts.